case study : Adapt
case studies > Adapt
Adapt chooses belcom247's around the clock remote hands and technician on site support
Adapt, the independent, IT managed services provider and one of Britain’s top 100 fastest-growing private technology companies with more than 20 years experience in the data centre and managed services market, chose belcom247 as their trusted network operations service partner.
The Business Challenge
Adapt ever mindful of the additional demands rapid success places on a business needed to stay ahead of the game. With more than 1500 corporate customers many of which are fast track web 2.0 companies adapt need to step up to the challenge that best in class customer serve demands. The ability to consistently surpass service level agreement parameters demands responsive, smart engineering support and the ability to deliver the infrastructure necessary be it telecoms equipment cabinet provisioning or cabling.
What We Did
Adapt's 'Master Services Agreement' with belcom247 provides access to rapid response remote and smart hands technician on site support. Under the agreement, Adapt are also able to benefit from the full range of services belcom247 deliver, from cabinet supply to installation and support.
The Business Result
Cost effective first line support faster response / improved SLA to the end customer On demand hardware supply.
Testimonial
"Adapt is a client led, rather than a technology led, company and works with customers to develop modular propositions that support immediate business needs and scale for future growth.
Our success is founded on providing outstanding customer service and gaining total confidence from our client that their services are secure in our hands. We chose belcom for their engineering capability, track record and all round professional approach."
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